At Aurora IT Services, our goal is to become an IT partner for your business. We believe in business continuity – our IT experts will work behind the scenes to keep your business running, preventing IT and network downtime and ensuring your systems are protected from outside threats. In order to do this, we offer the following IT services:
Managed IT Services
With our managed IT services, we remotely monitor your IT systems 24/7, allowing us to address threats or weaknesses before they become a business-threatening event. Included in our fixed cost for managed services is unlimited IT support, including installing and repairing IT equipment. We use LogMeIn Pro, which gives us industry-leading remote access to your system to quickly resolve your issues as well as provide you access to your office desktop from anywhere in the world.
Anti-virus and Malware Protection
For our anti-virus and malware protection services, we have partnered with three providers. Included with your monthly charge is Webroot Antivirus. By partnering with Webroot, we get a team of folks standing behind their product and constantly updating their virus engine to continually battle the ever-changing threats of being on the Internet. For malware protection we use MalwareBytes. With MalwareBytes, we can custom schedule weekly quick and deep-scans for malware on all of your PCs and servers to eliminate pesky performance drops with daytime scans. Finally, the third piece of our arsenal is our Unified Threat Management (UTM) Firewall. This firewall will protect you from the most prolific and dangerous bugs on the Internet. We also offer reporting of your network traffic to protect your business by limiting available internet content with constantly updated web-filtering and anti-virus updates.
Server and Data Backup
Our server and data backup offers unmatched protection for all of your critical systems. After a full backup of your systems, we continually back up your environment every hour on the hour. With offsite syncing of your data, you are always protected. If your server does crash, our device can be used as a Virtual Server to get you back in business, fast, while we repair your server.
Wi-Fi Installation and Configuration
Wi-Fi can be the lifeblood of your business when you need access to the internet on various devices. Aurora IT Services will happily install and configure your Wi-Fi with both secured and guest networks, if needed.
Hosted Exchange Email and Office 365
With increased compliance regulations, host your email with us. In addition to exchange email and activesync (get your mail on your phone, tablet and through a web portal as well as through popular mail clients), we also offer email archiving, encryption and spam filtering. Aurora IT Services offers a full suite of office applications including Word, Excel, PowerPoint, Outlook and more!
Unlimited Tech Support
This is essential for our mission of business continuity. Unlike other IT companies, we will not charge you extra for IT or tech support and there are no trip charges for on-site service visits. You can rest assured that tech support and on-site visits are included in our monthly fee and you won’t have to think twice when picking up the phone to contact us.
Annual IT Reviews and Resource Planning
Annual IT reviews and resource planning are essential in an environment where technology is improving and IT threats are increasing. Every year, we will provide a consultation about your network and IT systems and provide recommendations to keep your environment updated and running smoothly.
If you’re sick of the other IT guys out there and are interested in partnering with an IT company that cares about your business continuity, contact Aurora IT Services and book a free systems assessment!